NISBETS AWARDS

NISBETS AWARDED FEEFO

PLATINUM TRUSTED SERVICE AWARD 2021

Nisbets has won the Feefo Platinum Service Award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.

Nisbets Awarded

Catering Insight's Distributor of the Year

Nisbets has been awarded the "Catering Insight's Distributor of the Year" award for launching 5 new Trade Counters - a first for the hospitality industry.

Nisbets Contact Centre Awarded

Best Transformation

UK Contact Centre awarded "Best Transformation" for implementation of new telephony system and highly recommended for customer engagement at the South West Contact Centre Awards.

NISBETS AWARDED

Global Distributor of the Year

Cambro awards Nisbets "Global Distributor of the Year" award

BEST EQUIPMENT DISTRIBUTOR

FOR THE 9TH YEAR!

Restaurant Magazine's annual Readers' Choice Awards have been announced, revealing the finest products, suppliers, brands and equipment gracing kitchens across the land. The winners were voted for by professional chefs from every sector of the industry.

For the ninth year Nisbets have been voted Best Equipment Distributor and we would like to thank everyone for their votes – your opinions regarding our service matter very highly to us. We look forward to continue supplying you with catering equipment through 2020 and beyond.

NISBETS AWARDED FEEFO

PLATINUM TRUSTED SERVICE AWARD 2020

Nisbets has won the Feefo Platinum Service Award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.

iruk top 500

the uk’s top internet retailers

Nisbets have ranked within the top 50 retailing websites across UK and Ireland, in the recent 2019 awards.

Assessed in terms of; Strategy & Innovation, Customer Service, Operations and Logistics, Merchandising, Brand Engagement, Mobile and Cross-channel functionality. We are delighted to be acknowledged as one of the leading ecommerce retailing sites, with recognition for our commitment to our customers and ongoing efforts to make their lives easier.

Nisbets continues rise in ‘The Sunday Times Grant Thornton Top Track 250’

Ranking 48th on the annual league table and just one of nine businesses recognised in the South West, Nisbets stands out for making a significant contribution to the continued growth of its local economy. Following positive year on year growth and a strong profit before tax position, not only has Nisbets maintained its presence on the annual league table, but has climbed 10 places higher than the previous year.

Nisbets is proud to attribute its growth to its popular and ever increasing product range, available as part of its ongoing dedication to providing an exceptional customer experience. Building on recent successes Nisbets is resolute in its mission to continue its forward thinking approach, enabling it to continue to support the growth of both the local and UK economy.

Klaus Goeldenbot, Group CEO at Nisbets said:

“Nisbets is honoured to be in the top 50 of The Sunday Times Grant Thornton Top Track 250, which celebrates our business success and cements our position as a signifcant contributor to the UK economy. Our growth confirms that Nisbets’ company values work in practice, and reassures us that we are supporting our customers in the right way amid the strong headwinds faced by the industry”

NISBETS AWARDED FEEFO

GOLD SERVICE AWARD 2019

In 2019, Nisbets have been awarded a Feefo Gold Service award, in recognition for delivering exceptional customer experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews and is based on interactions with verified customers. The Gold status is in recognition for having achieved overall score between 4.5-5 stars.

At Nisbets we work hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our service levels, so we are delighted to have received this award.

Queen's Award

for enterprise

Nisbets has been awarded one of the coveted and highest official UK awards for British businesses a Queen's Award for Enterprise: International Trade 2017.

A Queen’s Award endorses our commitment to quality and our brands, and re-enforces confidence in our long term relationships based on trust and respect with our colleagues and our customers.

To win a Queen’s Award for Enterprise in International Trade is rigorous and only open to UK Companies with the criteria of:

• Growth and commercial success in international trade
• Strong social corporate responsibility.
• Year on year growth
• Overseas growth

Awards are made on the advice of the Prime Minister after examination of applications by an Advisory Committee composed of leading individuals from industry and government. The Award is then conferred by Her Majesty Queen Elizabeth.

"To be awarded the Queen’s Award for Enterprise is a great honour and a huge tribute to the work of Nisbets colleagues worldwide. Our philosophy around the globe is exactly the same of that in the UK; to provide high quality equipment, at an affordable price, with next day delivery and exceptional customer service. As a result, Nisbets is a one-stop shop for catering professionals. I am extremely proud that we have been selected for this award, and pay tribute to the continuous hard work of the entire team."

Andrew Nisbet, Chairman of Nisbets Plc

Ecmod

direct commerce awards winner 2017

Nisbets are delighted to have won the 2017 ECMOD Direct Commerce Award.

Simon O’Mahony Nisbets Marketing Director said:

"It is particularly pleasing to win the DCA Award as it has been voted by fellow multichannel businesses. This spurs us on to continue improving our customer experience, sourcing great products and increasing accessibility."

south west

contact centre awards winner 2017

Nisbets are delighted to have been awarded Contact Centre of the Year in the medium category at the 2017 South West Contact Centre Awards ceremony, which was attended by over 520 guests from high profile companies across the South West of England.

This award is given to in-house contact centres that demonstrate leading practice for both colleagues and customers alike.

Our congratulations also go to Luke Harrison, winner of ‘Apprentice of the Year’; this is fantastic recognition for his great work here at Nisbets.

Top 50 companies

for customer service award

We are proud to announce that we have been rated 3rd overall for 2016 in the Top 50 companies for Customer Service. This independent assessment, run in partnership with GFK mystery shopping, is the UK’s biggest annual mystery shopper research experience. That means we were up against some tough competition. The Top 50 uses existing and potential customers to gather real customer insight across multiple channels. This sets a benchmark against our competitors to see how we go above and beyond other contact centres within our sector and across the industry.